Privacy Policy
Your privacy matters to us. This policy explains exactly what data 8z88 collects, why we collect it, and how we keep it safe.
Introduction
This Privacy Policy ("Policy") describes how 8z88 ("we", "us", "our") collects, processes, stores, and protects personal information provided by users ("you", "Player", "User") of the 8z88 website and associated gaming services at https://8z88.ws. By registering an account or otherwise using the 8z88 platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
8z88 is committed to handling personal data responsibly and transparently. This Policy is intended to give you a clear understanding of our data practices so you can make informed decisions about your use of the platform. We do not sell personal data to third parties for their own marketing purposes, and we do not share your information beyond what is necessary to deliver our services, meet our legal obligations, or protect the integrity of the platform.
Our Privacy Commitments
These six commitments summarise how 8z88 approaches data privacy at every stage of your account lifecycle.
1. Information We Collect
8z88 collects personal information in two ways: information you provide directly when you interact with the platform, and information collected automatically as you use our services. We collect only what is necessary to operate a safe, compliant, and personalised gaming experience.
Information You Provide Directly
- Registration data: full legal name, date of birth, residential address, email address, and mobile phone number used to create your 8z88 account.
- KYC verification documents: government-issued photo identification (National Identity Card, passport, or driving licence) and supporting proof of address where required.
- Financial information: payment method details (bKash account number, Nagad account number, Rocket account, Upay account, or bank account details) used to process deposits and withdrawals. We do not store full card numbers.
- Communications data: messages you send to our customer support team via live chat, email, or any other channel, including records of complaints and support tickets.
Information Collected Automatically
- Device and technical data: IP address, device type, operating system, browser type and version, and unique device identifiers. This information is used to protect your account from unauthorised access and to ensure the platform functions correctly on your device.
- Usage and behavioural data: pages visited, games played, wagers placed, session duration, navigation patterns, and in-platform interactions. This data is used to personalise your experience, detect fraud, and support responsible gaming monitoring.
- Transaction data: a full record of all deposits, withdrawals, bonus credits, wager transactions, and game results associated with your account. Transaction records are retained for the periods specified in our data retention section.
2. How We Use Your Information
8z88 uses the personal information we collect for the following purposes. We process your data only where we have a legitimate legal basis to do so, as described in Section 3 below.
- Account management: to create, verify, and maintain your player account, including processing deposits and withdrawals and responding to support requests.
- Identity and age verification: to confirm that you meet the minimum age requirement (21+) and that your identity matches the payment methods used on the account.
- Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, and other forms of platform misuse.
- Responsible gaming: to monitor gambling patterns, enforce deposit limits and self-exclusion requests, and identify players who may be exhibiting signs of problem gambling.
- Platform improvement: to analyse usage trends, optimise game performance, and improve the overall user experience on the 8z88 platform, including testing new features.
- Marketing communications: to send you promotional offers, bonus alerts, and platform news — but only where you have provided explicit consent. You may withdraw consent at any time by contacting support or updating your communication preferences.
3. Legal Basis for Processing
8z88 processes your personal data on one or more of the following legal grounds, depending on the specific purpose of processing:
- Contractual necessity: processing is necessary to perform the contract we have with you (i.e. your account agreement and these Terms), including processing payments, verifying identity, and managing your account.
- Legal obligation: processing is required to comply with applicable laws and regulations, including anti-money laundering laws, KYC obligations, and responsible gaming requirements.
- Legitimate interests: processing is necessary for our legitimate business interests, such as fraud detection, platform security, responsible gaming monitoring, and business analytics — provided those interests are not overridden by your data protection rights.
- Consent: where you have given explicit consent, such as opting in to receive marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.
4. Sharing Your Information
8z88 does not sell, rent, or trade your personal data. We share your information with third parties only in the limited circumstances described below, and only to the extent necessary for the relevant purpose.
- Payment processors and banking partners: your payment details are shared with bKash, Nagad, Rocket, Upay, and banking partners strictly to facilitate deposits and withdrawals. These parties process your data under their own privacy policies and are contractually bound to keep it secure.
- Game providers: certain gameplay data (such as session identifiers and game results) is shared with our certified game providers (including Pragmatic Play, Evolution Gaming, and Spribe) to deliver live game functionality and validate outcomes.
- Regulatory and law enforcement bodies: we may disclose personal information to regulatory authorities, law enforcement agencies, or financial intelligence units where required by law, pursuant to a court order, or where disclosure is necessary to prevent, detect, or investigate financial crime.
- Service providers and technology partners: we use third-party vendors for functions such as fraud detection analytics, email delivery, and customer support software. These vendors are contractually prohibited from using your data for any purpose other than providing services to 8z88.
5. Cookies & Tracking Technologies
8z88 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how users interact with our services. The following types of cookies may be set when you visit 8z88:
- Essential cookies: strictly necessary for the platform to function, including session authentication, security tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
- Analytics cookies: used to understand how players navigate the platform, which games are most popular, and where users encounter difficulties. This data is aggregated and anonymised wherever possible.
- Preference cookies: used to remember your language preference, responsible gaming settings, and display options so you do not have to reset them on each visit.
You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will impair the functionality of the 8z88 platform and may prevent you from logging in or completing transactions. 8z88 does not currently respond to browser "Do Not Track" signals, but we honour explicit opt-out requests submitted through our support team.
6. Data Retention
8z88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: active account data is retained for the lifetime of the account; KYC documents and transaction records are retained for a minimum of five years following account closure to satisfy anti-money laundering obligations; support communications are retained for two years; marketing consent records are retained until consent is withdrawn and for one year thereafter.
When personal data is no longer required and there is no legal basis for continued retention, 8z88 will securely delete or anonymise it. Where full deletion is not technically feasible (for example, data held in backup systems), we will isolate the data and prevent further processing until deletion is possible.
7. Data Security
8z88 implements a range of technical and organisational measures to protect personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security programme includes:
- SSL/TLS encryption for all data in transit between your device and 8z88 servers, ensuring that login credentials, payment details, and personal information cannot be intercepted.
- Encryption at rest for sensitive data fields including payment information and identity documents, stored using industry-standard encryption algorithms.
- Role-based access controls: 8z88 staff can only access personal data relevant to their specific job function. Access to sensitive KYC documents is restricted to the compliance team and senior management.
- Continuous monitoring and intrusion detection systems that alert our security team to unusual access patterns or potential breaches in real time.
8. Your Data Rights
As a user of 8z88, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected]. We will respond to all valid requests within 30 days.
- Right of access: you may request a copy of the personal data 8z88 holds about you, along with information about how it is processed and with whom it has been shared.
- Right to rectification: you may request correction of any inaccurate or incomplete personal data we hold about you. Minor corrections (e.g. address updates) can be made directly in your account settings.
- Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to our legal retention obligations.
- Right to restriction: you may request that we restrict processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
- Right to object: you may object to processing of your personal data for direct marketing at any time. You may also object to processing based on legitimate interests, though 8z88 may be entitled to continue processing where it can demonstrate compelling legitimate grounds.
8z88 will not discriminate against you for exercising any of these rights. Where a request cannot be fulfilled in full — for example, because legal retention obligations prevent deletion — we will explain clearly why and advise on alternative steps available to you.
9. Third-Party Links & Integrations
The 8z88 platform may reference or display content from third-party game providers whose software operates within an iframe or embedded environment on our platform. While we take reasonable steps to work only with reputable providers, 8z88 is not responsible for the privacy practices of third-party game studios, payment processors, or any external service accessed from our platform. Each third party operates under its own privacy policy, which we encourage you to review. 8z88 does not include outbound links to unrelated external websites.
10. Children's Privacy
8z88 is strictly an adult-only platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes age verification steps to prevent underage access, and we conduct ongoing monitoring to identify and close any accounts that may have been registered by persons below the minimum age requirement.
11. Amendments to This Policy
8z88 reserves the right to update this Privacy Policy at any time. Where we make material changes — such as introducing a new category of data collection, a new purpose for processing, or a new category of third-party sharing — we will provide advance notice to registered users via email or a prominent platform notice before the changes take effect.
The date at the top of this page reflects the date of the most recent update. Continued use of 8z88 following any update constitutes your acceptance of the revised Policy. If you do not agree with any changes, you may close your account by contacting our support team.
12. Contact & Data Enquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 8z88 processes your personal data, you are welcome to contact our dedicated support team. We treat all privacy-related enquiries as high priority and will acknowledge your request within one business day.
You may reach us by email at [email protected] or via the live chat feature on the 8z88 platform, which is available 24 hours a day, 7 days a week. For urgent matters such as suspected unauthorised access to your account or a potential data breach, please use live chat for the fastest response.
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